COVID-19 Update from First Priority Credit Union

FPCU Response to COVID-19

Like you, we have continued to monitor the situation surrounding the coronavirus (COVID-19). During the last few weeks, we have done everything we can to ensure you have access to your account information and funds while protecting the health, safety, and well-being of our members, as well as our employees.

Earlier this week, we were notified that one of our employees had tested positive for COVID-19. In an abundance of caution, we temporarily closed and sanitized our offices and will re-open the Drive-up at our East Boston Location on
Saturday, April 4th.

Branch Hours—Effective Saturday, April 4, 2020
Lobby areas of FPCU will be closed.
Member Service is available from 8:00 –4:00 Monday—Friday via phone and email.

East Boston Branch – 100 Swift Street, East Boston, MA 02128

                                                 Monday – Friday              Saturday
Lobby                                      Closed                                 Closed

Drive-up Only                        8:00 – 4:00                        9:00 – 12:30

ATM* (lobby & drive-up)    Open                                    Open

Boston Branch – 25 Dorchester Avenue, Boston MA 02205 (GMF)

                                                 Monday – Friday               Saturday
Lobby                                      Closed                                 Closed
ATM*                                       Open                                   Open

 

The hours above are in effect until further notice. We will keep you up-to-date on any developments that may impact branch activity through our website and on Facebook.

          *ATM’s will be available for withdrawals and cash or check deposits.

 

800.949.7628 – or – 617.482.4787
memberservice@firstprioritycu.com


We will make every effort to meet your banking needs during this unprecedented event.  You can also utilize the following online or telephone services to help you manage your finances . 

  • Online Banking & Bill Pay – View account history, check balance, transfer funds and pay bills through any computer with an internet connection.
  • Mobile Banking with Mobile Check Deposit – Access Online banking via the TouchBanking App and make deposits right through your mobile device.
  • eStatements – Receive monthly statements electronically through a secure link.
  • CardValet – Control and protect your debit card right from your mobile device by downloading the CardValet app.
  • Cu-Talk – 800-273-4435, 24-hour audio response for account balances, history, and transfers. (First-time users, use your member number and last four digits of your Social Security number to begin set-up).
  • Loan applications can be submitted online. Visit our Mortgage Center to apply for Mortgage or Home Equity Loans and Lines of Credit or our Loan Center to apply for an unsecured personal, holiday/vacation or automobile loan.

Please use the links above to learn more about these services or enroll. If you need assistance or have questions, please call us at 800-949-7628 or visit the contact page of our website for additional ways to reach us.


Stay Informed:

We recommend that you visit the following sites for additional local, national and global updates related to the coronavirus.

Mass.gov
Center for Disease Control and Prevention (CDC)
World Health Organization


Stay Aware:

Please use caution as the coronavirus has provided criminals with an opportunity to commit fraud. First Priority Credit Union will not call or email you to ask personal account information.

You can visit The Federal Trade Commissions (FTC) website to learn more about coronavirus related scams.