In a time where customer service appears to have become secondary, I honestly did not expect Tyler to fulfill his promise. As such, when I heard from him on Monday and learned the matter was remedied, I was pleasantly surprised. He far exceeded my expectations.

You are very fortunate to have him on your team and I do hope if your institution has some form of recognition awards, you will consider him for such an award.

I wanted to tell what pleasure it was dealing with Gaby Perry, She was so thorough, kind and helpful for a technologically  challenged person. she even contacted m on her vacation. you have an excellent worker.